9 E.T Clothing

Frequently Asked Questions

Find answers to common questions about our products and services.

ALL SALES ARE FINAL.
Due to the custom and made-to-order nature of our products, we do not accept returns, exchanges, or cancellations.
The only exception is for items that arrive damaged or incorrect. If this happens, please contact us within 3 days of delivery at [Nineet617@outlook.com] with photos, and we will arrange a replacement.
Product Type Production & Fulfillment Time Why It Takes This Long Custom Hoodies(Hand-picked/Finished)2 - 3 days These are items we quickly prepare and finalize from existing stock.DTF Prints (Direct-to-Film)Approximately 1 week This process involves printing a specific design and requires dedicated curing time before finishing.Rhinestone Prints11 - 15 business days This is our most labor-intensive process, requiring careful, individual placement and specialized setting time for maximum durability.
Yes, we ship to most countries worldwide. International shipping times vary by location.
Once your order ships, you'll receive a tracking number via email. You can use this to track your package.
We accept all major credit cards, and Shop Pay for your convenience.